Refund and Returns Policy

Return/Refund Conditions

1. Items received within 30 days.

2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.

3. We do not accept returned items you send back directly without checking with us first.

4. You are responsible for return shipping charges.

5. The after-sale warranty is 30 days after receiving the parcel(according to the logistic information).

Quality problems(broken, incomplete, etc) of the product are found within the after-sale warranty. Please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.

Quality problems(broken, incomplete, etc) of the product are found within the after-sale warranty, Please do not throw the product and packages before your problem is solved.

If you order multiple products, you may receive different packages sent from different warehouses, don’t worry when you receive the package and the product quantity is not correct. The other package will arrive later.

Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less a 10% restocking fee.

After the refund, you will receive it within 1~5 days, depending on your payment method.

Notice:

1. Please check whether the items are damaged before you open them.

2. Each order has only one after-sale privilege.

3. Replace, return or refund is unavailable if the product is not what you expect/want when the product is correct. 

Return/Refund Process

1. Please send an email first; we will reply as soon as possible and send you the return address.

Please tell us your order details in the email: your name, order number, and reason.

Please don’t return the product according to the return address on the package because we cannot receive it at that place.

2. Place the item(s) in the original packing.

Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.

3. Drop off your package at your carrier.

Please provide the tracking number and website for tracking the logistic info after you return the parcel to us

You can return it by any courier but don’t take more than 30 business days.

4. We receive your return package.

We will check whether the parcel is in good condition once we receive the returned package and then we will handle the refund to your account in accordance with the return conditions.